Pilates Illustration

Terms and conditions

Please note that the following terms & conditions apply to Jane Fletcher Pilates and any bookings made in respect of Pilates classes and private Pilates sessions constitute your acceptance of these:

  1. All payments relating to any seasonal/termly booking offers at preferential rates must be made in full in advance by the stated date for a block of Pilates classes (where offered) or a full term Pilates Package. Clients who book and pay for a full term of classes are given first priority and guaranteed a place in a class prior to the class being opened to those booking otherwise. 
  2. Where you are unable to attend one of your classes, you may arrange to attend another class from the timetable during the same period/full term of classes, subject to there being availability in another class suitable for your level of fitness.
  3. You may be able to join an existing term of classes and pay from the date that you join until the end of the course, or pay for only a set number of classes within a term, subject to availability, size of venue and the level of class being suitable for you. 
  4. Prior to joining you may be advised to attend a one-hour initial private session to introduce you to the foundations and principals of Pilates technique to ensure you can perform the exercises safely. This may take place at Jane Fletcher Pilates home studio or a venue of your choice within reasonable travelling distance from NN14 2JE.
  5. In the interests of fairness to all class participants, if you withdraw from a package or block of classes that you have already booked at any point during its duration, and for any reason (save for an injury suffered during one of your classes or privates sessions, of which you must notify Jane Fletcher at the time), you remain liable for the full amount of the fees as refunds cannot be provided retrospectively. If, owing to unexpected circumstances, you are unable to begin a package or block of classes that you have already booked, you may carry forward your booking to a future date if your space in a class can be filled by somebody new or on the waiting list.
  6. It is your responsibility as a participant to ensure that you are in good health and do
 not suffer from any condition(s) or physical impairment(s) which could prevent you from completing your booked Pilates classes or private Pilates sessions safely. You must notify Jane Fletcher prior to commencing any Pilates class or private Pilates session of any such condition(s) or physical impairment(s) which could prevent your safe participation and seek the appropriate medical advice and endorsement of participation in respect of the same.
  7. You will be required to complete a health questionnaire prior to commencing any Pilates class or private session offered by Jane Fletcher Pilates, and no amendments to the form of disclaimer can be accepted. You certify that your answers to the questions outlined in the health questionnaire are true and complete to the best of your knowledge. You understand and agree that it is your responsibility to inform Jane Fletcher Pilates of any conditions or changes in your health, present and ongoing, which may affect your ability to exercise safely and with minimal risk of injury.
  8. As a participant of Jane Fletcher Pilates , you understand the potential risk of participation in exercise activity and will take full responsibility for your actions throughout the duration of your participation in classes or private sessions. By agreeing to these terms and conditions you absolve Jane Fletcher Pilates of any responsibility of injury.
  9. Jane Fletcher Pilates reserves the right to cancel or reschedule Pilates classes should there not be sufficient uptake or attendance or in the event of circumstances which prevent the use of a venue e.g. local elections/local events.  In the event of cancellation, every effort will be made to reschedule a replacement class. A replacement class may need to take place on another day and time. Where a class is rescheduled there is no refund available. Where a class is cancelled in full without any replacement class being offered, a reduction equal to the cost of the class (as advised at the time) will be deducted from the following term's fees.
  10. You are advised that in booking private Pilates sessions, you are reserving time exclusively for your session. Jane Fletcher Pilates reserves the right to charge the full cost of the session where notice of cancellation of a private appointment within twenty-four hours (one working day) is received.
  11. The information found within this website or associated Jane Fletcher Pilates publications is for general information only and should not be treated as a substitute for medical advice from your own doctor or any other health care professional. You are welcome to use and apply the information, but you are also reminded that Jane Fletcher Pilates is not responsible or liable for any injuries occurred by performing any exercises provided, or any self-diagnosis made as a result of any information included within this website or associated Jane Fletcher Pilates publication. Always consult your own GP or health practitioner, if you're in any way concerned about your health or anything associated with it.
  12. Action photos and video during classes may be taken on occasion throughout the term which may be used for the purpose of promoting Jane Fletcher Pilates on websites, in print, advertising and social media. You may specifically request that any photographs that include your image are not included in any such publications. Any quotes you may provide via feedback or a testimonials may also be used for promotional purposes unless you specifically request otherwise. With regard to the aforementioned these terms and conditions may survive the expiry of your period of participation at Jane Fletcher Pilates.

Privacy Policy

Jane Fletcher Pilates takes its responsibilities regarding protecting your data and personal information seriously. The information below is intended to explain what you can expect from such responsibility in terms that are easily understood. This data protection and privacy policy may also be updated from time to time so it is recommended that you review it periodically. You will receive notice via newsletter as well as posts on Jane Fletcher Pilates social media pages when there are any significant changes. 


Cookies are small text files that are not harmful to your computer and can be used by websites to make a user's experience more efficient. Cookies are not used to collect or store your personal information, and so cannot be used to identify who you are.   

Your Personal Data

Jane Fletcher Pilates will collect certain information about you when you enrol or make a booking. This is to ensure that your Pilates sessions will meet your needs, as well as fulfilling any underwriting obligations for insurance and to comply with tax requirements. You can read more about the data collected and how it is kept safe below.

Registration and Health Questionnaire forms

When you enrol as a participant of Jane Fletcher Pilates, you will be asked to complete a registration form and medical health questionnaire. As part of this you will be asked for your name, postal address as well as any applicable email address, telephone contact details and any relevant medical history. This is so that your information can be recorded on an on-going class register, be advised of any changes to your booked classes, provide responses to any request you may make to join another class in the timetable, to send you any relevant Pilates based news and class booking information via a newsletter, and to ensure your safe participation in classes. Your completed forms are kept securely and will be shredded after the required number of years as imposed by the Data Protection Regsitrar if you should stop attending classes as well as to comply with legal obligations. Your medical information is not recorded anywhere else at all, as details are only held on the form you have completed. 

Attending a Pilates taster session

When you attend a Pilates taster session you will be asked for your email address and your telephone number to register your place in a taster session. This will be recorded electronically. You will also be asked to complete a paper-based health questionnaire before your class. If, after attending a taster session, you choose not to enrol in classes your health questionnaire information will be shredded after 12 months and your medical information will not be held anywhere.

Electronic Records 

Any name, postal address, contact telephone number(s), and any email address you provide is added to a master Excel spreadsheet, and this information is used to produce an attendance register for each class in the Jane Fletcher Pilates timetable. The master Excel spreadsheet and attendance register is password protected, as well as being maintained securely on a single password protected laptop. Electronic copies of such personal information are kept for the required time as imposed by the Data Protection Registrar, after which files will be deleted.

If you make contact via email or a contact page 

If you send a contact message to Jane Fletcher Pilates via the website, or sign up to receiving a newsletter or a free Guide to Pilates, or via any marketing pages (Pilates Near You and Pilates Nearby) this message will be kept in the email address system for jane.fletcher001@btinternet.com. Your information will also be added to Mailchimp a market communication platform (see below for more information). If making an enquiry via third-party marketing pages the details that you provide will be kept on the third-party system for a period of 12 months.

News, information and booking details via newsletter 

Jane Fletcher uses MailChimp, a marketing communication automation platform, to send newsletters and emails that may contain, news, class booking details, special offers and any other Pilates related information that may be of interest. When you complete a registration form you be signed up to the newsletter and email list and your name and email address will be included as a record in MailChimp. You can also be added by signing up to the Jane Fletcher Pilates newsletter via the website, requesting a free Guide to Pilates via the website or by making contact via any of Jane Fletcher Pilates marketing pages (Pilates Near You and Pilates Nearby). Every newsletter or marketing email from Mailchimp that is subsequently sent to you will include an unsubscribe link, so that you can unsubscribe from receiving them at any point should you so wish. When you unsubscribe you will remain in the Mailchimp unsubscribed list but you will not be able to receive any subsequent newsletters.  If you would like your details to be completely deleted you can specifically request this via email to jane.fletcher001@btinternet.com. 

Third Parties – who has access to your data?

The only person who has access to the personal information that you provide on your registration and health questionnaire is Jane Fletcher and it is not shared with any other individual or third party. There are third party services that feature on the www.janefletcherpilates.co.uk website and these are summarised below:

  • Social media widget – the website includes social media buttons to link to the Jane Fletcher Pilates social media pages, such as Facebook, Twitter and Instagram.
  • Cookies are included on the website to ensure you have the best experience. 

Who is the Data Controller?

Your personal data is controlled by Jane Fletcher, proprietor of Jane Fletcher Pilates.

How to make contact, copies of your data and being forgotten

If you are not happy with how Jane Fletcher Pilates processes your personal data, or would like further information, please contact Jane Fletcher at jane.fletcher001@btinternet.com. You can also contact Jane Fletcher to request a copy of the personal information that is held about you, and to ask to be removed from the records completely.  Please note that Jane Fletcher Pilates may be obliged to keep certain information that has been recorded for legal, insurance or tax requirements.

Terms & Conditions

You are able to read the Jane Fletcher Pilates terms and conditions via the website at: